At BSTD, every product is carefully checked before dispatch. However, if something goes wrong with your order, we’re here to help.

By placing an order on our website, you agree to the following Returns, Exchanges, Refunds and Cancellation Policy.

1. RETURN POLICY

5-Day Return Window

You may raise a return or replacement request within 5 days from the date of delivery if:

• You received a damaged product.

• You received a defective product.

• The product has a manufacturing or printing defect.

• You received an incorrect product, colour or size compared to your confirmed order.

• An item from your order is missing.

Returns are not accepted for change of mind, dislike of the design, colour preference, or other personal preference where the correct product has been delivered as ordered.

This does not affect any rights available to you under applicable consumer laws.

2. RETURN ELIGIBILITY

To be eligible for a return or exchange, the product must:

• Be unused and unworn.

• Be unwashed.

• Be unaltered.

• Have all original tags attached.

• Be returned in its original packaging.

• Be free from stains, marks, perfume, deodorant, body odour or any other signs of use.

BSTD reserves the right to reject a return or exchange if the product does not meet the above conditions.

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective, misprinted or incorrect product, please contact us within 5 days of delivery.

Please provide:

• Your Order ID.

• Your registered name and contact details.

• Clear photographs of the product.

• Clear photographs of the defect or incorrect item.

• Photographs of the original packaging and shipping label.

• An unboxing video, if available or reasonably requested for verification.

Once the issue has been verified by our team, BSTD will arrange an appropriate replacement or refund.

For verified damaged, defective or incorrectly supplied products, the customer will not be required to bear the return or replacement shipping charges.

4. SIZE EXCHANGES

Purchased the wrong size? We offer size exchanges subject to product availability.

A size exchange request must be raised within 5 days of delivery, and the product must meet all return eligibility conditions mentioned above.

Customers requesting an exchange solely because of a sizing issue will be responsible for the applicable two-way shipping charges.

We strongly recommend checking the Size Chart provided on the respective product page before placing your order.

Size exchanges are subject to stock availability. If the requested size is unavailable, our team will inform you of the available options.

5. EXCHANGE POLICY

Exchanges are available for:

• Manufacturing defects.

• Printing defects.

• Products damaged before or during delivery.

• Incorrect products received.

• Incorrect sizes received compared to the order placed.

• Customer-requested size changes, subject to applicable shipping charges.

A product can generally be exchanged once per order, unless the replacement product itself is defective or incorrect.

6. NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

Returns or exchanges will not be accepted for products that:

• Have been worn or used.

• Have been washed.

• Have been altered or modified.

• Have missing or removed tags.

• Have stains, perfume, deodorant, body odour or other signs of use.

• Have been damaged after delivery due to improper handling.

• Were customised or personalised specifically for the customer.

• Were marked as Final Sale / Non-Returnable, except where the product received is defective, damaged or incorrect.

• Were received as complimentary products, promotional gifts or free merchandise, unless defective.

7. REFUNDS

Once the returned product has been received and inspected by our team, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be initiated within 5–7 business days.

For prepaid orders, refunds will generally be processed to the original payment method used while placing the order.

Depending on your bank, card issuer or payment provider, additional time may be required for the refunded amount to reflect in your account.

For Cash on Delivery orders where a refund is approved, our support team may request appropriate bank account or UPI details to process the refund.

8. SHIPPING & DELIVERY TIMELINE

We aim to get your BSTD order delivered to you as quickly as possible.

For most serviceable PIN codes, orders are generally delivered within 8–10 business days.

Delivery timelines are estimated and may vary depending on your location, courier availability, public holidays, weather conditions or other circumstances beyond our reasonable control.

Once your order has been dispatched, tracking details will be shared with you wherever applicable so that you can follow the progress of your shipment.

9. RETURN SHIPPING

Do not send a product back to us without first receiving confirmation from the BSTD support team.

Once your return or exchange request has been approved, our team will provide further instructions regarding pickup or return shipping.

BSTD will not be responsible for products returned to an incorrect address or sent without prior return approval.

10. DELIVERY ISSUES

BSTD works with third-party courier and logistics partners for order deliveries.

If your package:

• Arrives visibly damaged,

• Is marked as delivered but has not been received,

• Contains missing items, or

• Has any other delivery-related issue,

please contact BSTD within 48 hours of the delivery status being updated.

Please provide your Order ID and any relevant photographs, videos or delivery information so that we can raise the issue with our logistics partner.

Claims raised significantly after delivery may be difficult to investigate with the courier partner.

11. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled only if they have not yet been processed or dispatched.

Once an order has been packed, processed or handed over to our delivery partner, cancellation may no longer be possible.

For prepaid orders successfully cancelled before dispatch, the refund will be processed to the original payment method.

For Cash on Delivery orders, cancellation requests may not be accepted once the order has been dispatched.

12. CANCELLATION BY BSTD

In rare circumstances, BSTD may be unable to fulfil an order due to:

• Product unavailability.

• Inventory errors.

• Payment verification issues.

• Incorrect pricing or listing errors.

• Delivery restrictions.

• Suspected fraudulent activity.

• Events outside our reasonable control.

In such cases, the customer will be informed and, where payment has already been received, a full refund for the cancelled item/order will be initiated to the original payment method.

13. SALE & DISCOUNTED PRODUCTS

Products purchased during sales, promotional campaigns or using discount codes remain eligible for replacement in cases of verified manufacturing defects, damage or incorrect fulfilment.

Where a refund is applicable, the refund amount will be based on the actual amount paid by the customer after discounts, and not the original MRP.

Products specifically marked Final Sale may not be eligible for regular returns or size exchanges.

14. COLOUR & PRODUCT VARIATIONS

We make every effort to display product colours and details as accurately as possible.

However, slight variations may occur because of photography, lighting conditions, fabric characteristics and differences in phone, tablet or monitor displays.

Minor colour variation caused by display settings will generally not be considered a manufacturing defect.

15. PRINT & GARMENT VARIATIONS

Minor variations in print placement, stitching, fabric texture or measurements may occur as part of the manufacturing process.

Such minor variations that do not materially affect the appearance, fit or usability of the product will generally not be considered defects.

16. HOW TO REQUEST A RETURN OR EXCHANGE

To raise a request, contact us at:

Email: [BSTD SUPPORT EMAIL]
WhatsApp / Phone: [BSTD CONTACT NUMBER]

Please mention:

Order ID:
Customer Name:
Reason for Return / Exchange:
Required Size, if applicable:
Photographs / Video of Issue, if applicable:

Our support team will review your request and provide the next steps.

17. IMPORTANT

BSTD reserves the right to verify all return, refund and exchange requests before approving them.

Any request involving suspected misuse, fraudulent claims or products that do not meet the eligibility conditions may be rejected.

Nothing in this policy is intended to restrict or exclude any rights available to consumers under applicable Indian consumer protection laws.

for any other queries please contact us at get.bstd@gmail.com

Last Updated: 10 August 2026